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With unskilled, stressed, disengaged and fewer employees to serve clients and respond to their needs, the customer experience and service suffer, putting loyalty at risk. According to research Accenture, 80% of B2B buyers have or are switching suppliers, citing major factors including slow resolution to problems, delivery failures, and unsatisfactory service response.
Lifter Leadership can equip your team to naturally become permissioned ambassadors for your organization, irrespective of their position, level or lived experience. It begins with engagement, stress management and deep listening to solve customers' problems and create solutions that sell.
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